Terms of Use

Please read these Terms of Use carefully before continuing to access or use our website and links.  By continuing to access or use this website, you agree to abide by the Terms of Use stated herein.


“Website” means www.hiblisswater.com and www.hiblisshydrogenwater.com and any website(s) which are operated by IR Hydrolife Sdn Bhd (1323863-M) (“Company”) relating to the services, products, contents or materials provided.

“User” means each person or entity that access this Website.

“Terms of Use” shall govern any and all uses hereof by any and all User, and shall be deemed binding and effective upon continued use of this Website.  User shall comply with all the terms and conditions stated herein. User shall be responsible for protecting the confidentiality of User’s account and password, if any.  By submitting information about a User, the User hereby agrees and consents to the commercial use of such information as defined herein.


User expressly agrees that the use of this Website is at the User’s sole risk. Neither the Company nor its affiliates nor their respective employees, agents, or third party content providers warrant that this Website will be uninterrupted, secure or error free. Nor do they make any warranty as to the results that may be obtained from use of this Website or as to the accuracy, reliability or content of any information, service or merchandise provided through this Website.

Trademark and Intellectual Property

All material, trademarks and other proprietary information including but not limited to text, images, graphics, data, video and audio used on this Website are the property of the Company and their respective owners, and are protected by copyright, trademark and other applicable laws.

All material and content of this Website should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, collected or distributed in any form or by any means, whether manual or automated. The use of any such material and content on any other website or networked computer environment for any other purpose is strictly prohibited; any such unauthorized use may violate copyright, trademark and other applicable laws and could result in legal proceedings.


Any promotion or offer made by the Company shall be at the Company’s sole discretion and subject to conditions (if any) set out by the Company.


The sale price for any product in this Website has to be paid in the currency as indicated in the quotation or invoice issued by the Company and be paid in full before delivery of Product. The sale price shall be exclusive of taxes, levies and delivery costs. You shall agree to electronic invoicing and email communication.

The Company shall not provide or be liable for any set-up, assembly, installation and maintenance services for the Product.

Product once sold is non-returnable and non-refundable, but subject to the warranty as provided by the Company.

Shipping and Delivery

  1. User shall provide correct and accurate address for delivery with street name, city, state and country including postal code.

  • There shall be no P.O. Box address.

  • If you are not at delivery address to receive your order, please contact the carrier service (courier service) within the stipulated timeframe for next delivery or pick up.

  • There shall be no refund for any purchase if delivery cannot be made due to reason attributed to you.

  • Ownership and risk of loss or damage to the Product shall be deemed transferred and passed to you upon collection of the Product by you or upon despatched from the Company’s warehouse if any delivery service is included in your order. You are advised to purchase insurance for risk during transportation of the Product to you.

Shipping Charges to Address Outside of Malaysia

  1. Shipping fee, insurance, custom duties, import duties, clearing fees, taxes or any other fees shall be borne by you. There shall be no refund of such fees paid.

  • Product shall be delivered ex-works in accordance with the International Commercial Terms (Incoterms) from the Company to the international address provided by you.

  • If the product cannot be shipped/delivered to or received by you for reasons attributable to you, the Company may ship the Product to a storage facility or to an agreed freight forwarder. Such costs for storage including any fees/charges incurred in relation to storage shall be borne by you.

  • Ownership and risks of loss or damage to the Product shall be deemed transferred and passed to you when the Product is handed over to the shipper or forwarding agent in Malaysia.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information enables us to distinguish you from other users of the website, which helps us to provide you with a good experience when you browse the website. This information is also used to track visitor use of the website and to compile statistical reports on website activity, allowing us to improve the website.

Most browsers are initially set to accept cookies. If you prefer, you can set your browser not to accept cookies, and remove cookies from your browser, or inform you when they are set. However, in a few cases some of our website features may not function as a result.

Personal Data Protection Notice

We collect information about you when you register or correspond with us or place an order for product or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. The information you give us may include your name, address, email address, telephone number and financial data and credit card information (“Personal Data”). These Personal Data may be obtained from yourself or from variety of sources, including when you enquire about or purchase any of the Company’s products and/or services, through your relationship with us, from any analysis of the way you use and manage your account with us, from third parties or other sources in respect of which you have given your consent to disclose the Personal Data and/or where not otherwise restricted.

Your Personal Data is protected in accordance with the laws of Malaysia and we shall maintain appropriate measures needed to ensure the security and confidentiality of your Personal Data.

We may store and process your Personal Data on our computers wherever located and in any other medium. Your Personal Data may be stored up to the maximum period permitted for legitimate business purposes, legal, regulatory and internal requirements. These records may be deleted over time if they are no longer necessary or permissible by law.

Use and Disclosure of Personal Data

We may use, process and/or disclose your Personal Data for the following purposes in and/or outside Malaysia (“Purpose”):-

  • process your request and/or order for our products and/or services;
  • billing, taxation, auditing, compliance and risk management;
  • open, manage and maintain your account with us;
  • correspond with you in relation to your account and your transactions;
  • provide you with information about products, services and promotions that may be of interest to you from ourselves and/or third parties;
  • conduct credit checks;
  • market research, etc with the aim of improving our products and services;
  • crime or fraud detection, investigation, prevention and prosecution;
  • debt collection and enforcement of your obligations to us;
  • handle complaints and queries;
  • transfer or assign our rights and duties under any governing terms and conditions between us and yourself;
  • transfer your Personal Data to foreign jurisdictions to enable any cross border transactions, for the performance of a contract, for the purposes of legal proceedings, upon written request from a foreign regulatory or government authority or body, to protect your vital interest or where it is in the public interest to do so; and/or
  • any other purposes that is required or permitted by any law, regulation, order and/or guidelines.

You may have provided personal and financial information relating to others (including but not limited to joint applicant, spouse, related parties and/or emergency contact persons) for the Purpose. In such cases, you represent and warrant that you have their consent or are otherwise entitled to provide their information to us to be used, processed and/or disclosed in accordance with the terms herein.

Electronic Services

You hereby consent to the transmission by electronic means of your Personal Data, such consent shall be effective at all times.

Third Party Links

This Website may include links to third party websites which are governed by their own privacy policy and this Website or the Company are not responsible for third party privacy practices, operations and contents of the said links. You are advised to review the privacy policy of these sites before furnishing any information. We shall not accept any responsibility for unauthorised access by a third party and/or the corruption of information/data being sent by any individuals to us via internet communications or electronic mail.

Indemnity and Disclaimer

User agrees and hereby indemnify and keep indemnified the Company, its affiliates and their respective directors, officers, employees, agents, dealer, reseller, distributor against all claims and expenses arising out of the use of this Website or in relation to User’s account.

User acknowledges that this Website and the Company is not liable for any defamatory, offensive or illegal conduct of other users or third parties in the event of any damage or injury caused by any failure of performance, error, omission, interruption, deletion, delay in operation or transmission, computer virus, communication line failure, theft or unauthorised access to/alteration of, or negligence and that the risk of injury from the foregoing rests entirely with User.


The Company shall have the right at any time to change or discontinue any aspect or feature of this Website including but not limited to its content and product.